Frequently Asked Questions

Have a question you don't see below? Email or call us, and we'd be happy to help!

How do I track my order? When will it get here?

All orders with free shipping travel via UPS Ground. Expedited shipping also travels via UPS. Please allow 4-6 business days for packing and shipping (unless expedited). We will email you UPS tracking information as soon as it is available, so that you know exactly when your package will arrive. 

Can you ship to a PO box?

Unfortunately, no. UPS does not deliver to PO Boxes, so we will require a physical mailing address.

Can I cancel my order?

You may cancel your order before you receive tracking information. Once the package ships, the order cannot be cancelled. Generally, orders will ship within one business day. You may return the order once you receive it. Please see our Return Policy for details.

Are replacement parts available?

Yes, absolutely! Just call our Customer Service team at 1-888-775-5628 for replacement parts.

Can I return / exchange my purchase?

Returns are accepted within 60 days of purchase, with all original packaging and accessories. Please see our Return Policy for details and have your receipt ready. Even exchanges are accepted on shirts only. Please see our Exchange Policy for details.

What shipping provider do you use?

All orders ship via UPS.

How do I know what shipping charges are?

We are happy to offer free shipping on all orders placed on! Free shipping is UPS Ground, which takes approximately 4-6 business days. If you need faster shipping, expedited options will be provided at checkout, including pricing.

Can I contact by mail?

Yes. You can send correspondence to:
Core Equipment Help
c/o Elevate, LLC
9142 West 135th Street
Overland Park, KS 66221

Help! The center of my INSTANT tent won't stand up.

You may have a broken corner joint. Check all of the joints for damage (under the fabric sleeves) and call Customer Service if you need a replacement.

Help! The poles on my INSTANT tent are not staying extended.

Check that all poles are locked in place by looking to see if the silver buttons are popped out and locked into place. Extend the leg pole farther if the button is unlocked. It will “click” into place.

Do the seams of the tent need to be sealed?

We always recommend that you seal any tent you purchase at the beginning of every camping season. Seam sealant is a very affordable spray that can be found at your local camping equipment store. Be sure to purchase a spray made specifically for tents. Always spray the outside of the tent. The top of the rainfly can also be sprayed for extra protection.

Is the tent freestanding?

Yes, all of our tents are freestanding. This means that the poles attach to the tent in such a way that nothing else is required to stand up the tent.

How many seasons is my tent?

All of our tents are rated for three-seasons. Meaning they are recommended for use during spring, summer and fall.

Can the tent be used in the rain?

Absolutely! The fabric has a durable water-resistant coating, and the seams are all sealed with a waterproof tape at the factory.

How do I get everything back in the bag?

The trick is to take your time and remove all the air. Once the tent is folded up, use the poles as an axle to roll the tent and force air out. The weight of the poles will help do the work for you.