Customer Service

We're here to help! For questions or assistance, you can call our team from 8am to 5pm Central time, Monday - Friday, to speak with a Core representative, or email us anytime. If you need assistance in Spanish, we have customer service representatives who can help you.

Monday – Friday, 8:00am – 5:00pm CST

Call: 1-888-775-5628


**Attention GMAIL users: We are experiencing an issue with Gmail email addresses. Our order confirmation and shipping notification emails along with our customer service responses may be going to the SPAM folder in GMAIL. Once you find them in the SPAM folder to drag them into the inbox and then mark “important”. We apologize for the inconvenience and are working toward a resolution. If you need additional assistance, our team is available via phone (1-888-775-5628) or chat Mon-Fri from 8am-5pm CST or text VIP to 774.450.6050 with any questions.

For warranty issues and returns, please have your receipt and model number ready when you contact Customer Service.

© 2020 Elevate LLC. All rights reserved. CORE and the CORE logo are registered trademarks and CORE Equipment and the CORE Equipment logo are trademarks of Elevate LLC.

Core uses approved and authorized distributors to furnish quality products, and Core provides warranty coverage only on products purchased from those distributors.  If you purchased a product from an unauthorized reseller, this warranty does not apply.  Unauthorized resellers may sell products that are used, defective, counterfeit, or which may not be designed for use in your country.  To determine whether the seller of a CORE® product is one that has been approved and authorized by Elevate LLC owner of the CORE® Equipment brand, please contact or call customer service at 1-888-775-5628. 

More Questions?

Here are some helpful links! 

Frequently Asked Questions

Instruction Manuals

Warranty and Returns

Shipping Policy **

How to Use AfterPay

** INTERNATIONAL SHIPPING: We appreciate interest in international purchases, but at this time, we are unable to ship internationally.  However, we are working on options to expand our product catalog into new countries!