Returns & Refunds Policy

At CORE Equipment, we’re committed to making your outdoor experience as easy and enjoyable as possible. If you’re not completely satisfied with your purchase, items may be returned by mail within 30 days as long as they are unused, in their original condition, and include all original packaging. We can only accept returns for items purchased directly from the CORE Equipment website. If you purchased your item from an authorized dealer, please contact them directly regarding their return policy.

Customers are responsible for return shipping costs, which may appear as a “Handling Fee” in our return portal. This fee is based on the cost of the return label and will not exceed $20. To avoid return shipping costs, you may choose to receive store credit (a gift card) instead of a refund. Store credit can only be used for purchases made on the CORE Equipment website.

*Replacement parts purchased on the CORE Equipment website are not eligible for return or exchange.

REQUEST A RETURN

To initiate a return, visit our Returns Portal. Enter your order details, choose the items you want to return, and follow the instructions provided. Once we receive and inspect your return, your refund will be processed within 2-4 business days.

REFUND OPTIONS

• Refund to Original Payment: If you prefer a refund, it will be processed using the original payment method. (Subject to a handling fee for return shipping costs)
• Store Credit: If you prefer store credit, we'll email you a CORE Equipment gift card for the return amount. (No return shipping costs)

EXCHANGES

We don’t offer direct exchanges at this time. Instead, please return your item for a refund and place a new order for the correct product.

PURCHASES FROM AUTHORIZED DEALERS

If you purchased your CORE Equipment product from an authorized dealer, the dealer's return policy applies. Please contact the dealer directly for more information. Items bought from authorized dealers must be returned to the original place of purchase.

GIFT CARDS

CORE Equipment electronic gift cards may only be used on coreequipment.com. They are final sale, non-refundable, and non-reloadable. Any remaining balance may only be exchanged for website credit at any time. The gift card holder must verify the original purchaser’s billing information or provide the last four digits of the gift card number. Gift cards are valid for two years from the date of purchase. Lost or stolen gift cards and their corresponding card numbers are the holder's responsibility and will not be replaced by CORE Equipment.