Treating you like family, the Midwest way
We are committed to providing our customers with the best possible service. Our focus is and always will be to provide our customers with a great experience and to continually maintain our strong and lasting relationship with them. We ask our team to always use good judgment and to treat customers in the manner that they would like to be treated. It's the Midwest way.
Customer Service hours:
We're here to help! For questions or assistance, you can call our team from 8AM to 5PM Central time, Monday - Friday, to speak with a Core representative, or email us anytime.
Monday – Friday, 8:00am – 5:00pm CT
For warranty issues and returns, please have your receipt and model number ready when you contact Customer Service.
© 2017 Elevate LLC. All rights reserved. CORE and the CORE logo are registered trademarks and CORE Equipment and the CORE Equipment logo are trademarks of Elevate LLC. CORE Equipment branded product may only be sold by authorized distributors. Product purchased from unauthorized sources may not be subject to the same warranty and returns.
Frequently Asked Questions
Have a question you don't see below? Email or call us, and we'd be happy to help!
- How do I track my order? When will it get here?
- Can you ship to a PO box?
- Can I cancel my order?
- Are replacement parts available?
- Can I return / exchange my purchase?
- What shipping provider do you use?
- How do I know what shipping charges are?
- Can I contact Core.com by mail?
- Help! The center of my INSTANT tent won't stand up.
- Help! The poles on my INSTANT tent are not staying extended.
- Do the seams of the tent need to be sealed?
- Is the tent freestanding?
- How many seasons is my tent?
- Can the tent be used in the rain?
- How do I get everything back in the bag?
All orders with free shipping travel via UPS Ground. Expedited shipping also travels via UPS. Please allow 4-6 business days for packing and shipping (unless expedited). We will email you UPS tracking information as soon as it is available, so that you know exactly when your package will arrive.
Unfortunately, no. UPS does not deliver to PO Boxes, so we will require a physical mailing address.
You may cancel your order before you receive tracking information. Once the package ships, the order cannot be cancelled. Generally, orders will ship within one business day. You may return the order once you receive it. Please see our Return Policy for details.
Yes, absolutely! Just call our Customer Service team at 1-888-774-5840 for replacement parts.
Returns are accepted within 60 days of purchase, with all original packaging and accessories. Please see our Return Policy for details and have your receipt ready. Even exchanges are accepted on shirts only. We will gladly exchange your shirt for a different size or style of equal value. Please see our Exchange Policy for details.
All orders ship via UPS.
We are happy to offer free shipping on all orders placed on CoreEquipment.com! Free shipping is UPS Ground, which takes approximately 4-6 business days. If you need faster shipping, expedited options will be provided at checkout, including pricing.
Yes. You can send correspondence to:
Core Equipment Help
c/o Elevate, LLC
9142 West 135th Street
Overland Park, KS 66221
You may have a broken corner joint. Check all of the joints for damage (under the fabric sleeves) and call Customer Service if you need a replacement.
Check that all poles are locked in place by looking to see if the silver buttons are popped out and locked into place. Extend the leg pole farther if the button is unlocked. It will “click” into place.
We always recommend that you seal any tent you purchase at the beginning of every camping season. Seam sealant is a very affordable spray that can be found at your local camping equipment store. Be sure to purchase a spray made specifically for tents. Always spray the outside of the tent. The top of the rainfly can also be sprayed for extra protection.
Yes, all of our tents are freestanding. This means that the poles attach to the tent in such a way that nothing else is required to stand up the tent.
All of our tents are rated for three-seasons. Meaning they are recommended for use during spring, summer and fall.
Absolutely! The fabric has a durable water-resistant coating, and the seams are all sealed with a waterproof tape at the factory.
The trick is to take your time and remove all the air. Once the tent is folded up, use the poles as an axle to roll the tent and force air out. The weight of the poles will help do the work for you.